Qantas Collaboration portal for aerospace engineers during aircraft maintenance and repair

Qantas needed a portal where aerospace engineers could collaborate on documentation during aircraft maintenance and repair. Maintenance schedules depend on consistent access to documentation, so the platform carried a zero-tolerance stance on downtime, mandatory audit trails and regulatory compliance, and a requirement for onsite presence at Qantas Head Office alongside offshore capability.

Adaca built the collaboration portal for safety-critical documentation workflows on a zero-downtime architecture with comprehensive audit trails, delivered through a hybrid model: engineers onsite at Qantas Head Office in Botany, offshore augmentation behind them. The work ran through 2017.

The portal reached production in six months and was rolled out across Qantas's maintenance facilities in 2017. Around 600 aerospace engineers working across the full fleet use it, and it saves each of them hours every week that previously went into coordinating documentation by hand. Safety-critical aviation systems can be delivered through nearshore partnership; this engagement is the evidence.