Platforms

ServiceNow

The platform for enterprise workflow automation and IT service management. Custom applications, integrations, and automations on the Now Platform.

Trusted by leading organisations

United NationsSwiss GovernmentProspaIAGQantasEYANZ
The landscape

Workflow automation at scale

ServiceNow transforms how organisations manage IT services, operations, and business processes. ITSM, ITOM, and custom applications run on a single platform.

App Engine Studio enables custom application development. Flow Designer and IntegrationHub connect ServiceNow with the rest of your technology stack.

Technology snapshot

Market demand 4/5

Current industry demand for this technology

Adoption 3/5

How widely used by development teams worldwide

Scalability 4/5

How well it handles growth in load and complexity

At a glance

Common in IT operations, HR, security, customer service
Key modules ITSM, ITOM, HRSD, SecOps
Development App Engine, Flow Designer, scripting
Typical pattern Workflow automation, ITSM, custom apps
Common use cases
IT Service ManagementWorkflow AutomationHR Service DeliverySecurity Operations
What we deliver

Our ServiceNow capabilities

01

ITSM & ITOM

IT Service Management and Operations Management configured for efficient IT delivery.

ITSMITOMITIL
02

Custom app development

Applications on the Now Platform using App Engine Studio, Flow Designer, and scripting.

App EngineFlow DesignerScoped apps
03

Integration & automation

Connect ServiceNow with your stack using IntegrationHub, REST APIs, and orchestration.

IntegrationHubREST APIMID Server
Why Adaca

Why Adaca for ServiceNow?

Certified ServiceNow experts

CSA, CIS, and CAD certifications with hands-on platform experience.

ITSM best practices

ITIL-aligned incident, problem, change, and service request management.

Custom applications

Tailored apps for HR, security, customer service, and business operations.

Flow Designer & automation

Workflow automations that reduce manual effort and improve efficiency.

Integration Hub

Pre-built spokes and custom integrations connecting hundreds of systems.

Upgrade & migration

Safe upgrades and migration from other ITSM platforms.

Optimising ServiceNow?

Talk to our ServiceNow engineers about ITSM configuration, custom apps, or workflow automation.

Talk to Our Experts